city345 · Deposits, Withdrawals Account Verification

Ways to Pay on city345

Every payment method listed here is matched to the Malaysian payment rails we actively support. Use the wallet that is already installed on your phone — no extra signup, no new app needed. FPX covers direct bank transfers if you prefer to move ringgit straight from your bank account rather than through a wallet.

Touch 'n Go eWallet

Tap in, enter the amount in RM, confirm with your TNG PIN — the deposit hits your city345 balance once the wallet confirms.

Boost

Open Boost, use the pay-to-merchant flow shown at the cashier, authorise with your Boost PIN, and the balance updates.

GrabPay

Select GrabPay at the cashier, confirm the RM amount inside your Grab app, and the transfer clears through GrabPay's own rail.

DuitNow

Send via DuitNow using the account details shown — works from any bank app that supports DuitNow transfers in Malaysia.

FPX

Choose FPX to transfer directly from Maybank2u, CIMB Clicks or any participating Malaysian bank without a third-party wallet.

Verifying Your city345 Account

Account verification is the step that keeps your balance protected and your withdrawals flowing without interruption. We ask for a government-issued photo ID — your MyKad works — and a selfie taken at the time of submission so we can confirm the account belongs to you. Some accounts may also need a recent utility bill or bank statement to confirm your address.

Once the documents are reviewed and matched, your account is marked verified and withdrawal requests process without an extra document prompt. Think of verification as the lock on your account, not a hurdle — it stops anyone else from moving your funds.

Submit your MyKad — Upload a clear photo of both sides of your MyKad or equivalent government-issued photo ID through the verification tab.
Take a live selfie — The selfie is matched against your ID photo so we can confirm the account holder is present at time of submission.
Address document if required — Some accounts need a utility bill or bank statement dated within three months to confirm your registered address.
Verification confirmed — Once all documents pass review, your account status updates and future withdrawal requests skip the extra document check.

Putting Money Into Your city345 Account

Adding funds starts at the cashier desk inside your city345 account — tap the deposit tab and your available wallet options appear immediately. We support Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX online banking including Maybank2u and CIMB Clicks. Pick the method you already have open on your phone, key in the amount in ringgit, then authorise with your wallet

PIN or bank OTP. Your balance refreshes once the transfer clears. Players in Kota Bharu use the same cashier path as anyone else on the platform — no regional setup required.

Open the cashier — Log in to your city345 account and tap the deposit tab at the top of your account page.
Choose your wallet or bank — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — whichever is already active on your device.
Enter the ringgit amount — Key in the amount in RM, review the summary screen, then confirm with your wallet PIN or bank OTP.
Balance updates — Once the transfer clears on the payment rail, your city345 account balance reflects the deposit and the lobby is ready.

Moving Winnings Back to Your Wallet

Withdrawals go back to the same payment method you used to deposit — this is how we keep the money trail clean and your account secure. Head to the withdrawal section of your city345 account, choose the destination wallet or bank, and enter the RM amount you want to move out. If your account verification is complete, the request moves to processing;

if not, a prompt walks you through the documents needed before funds are released. We do not publish fixed payout windows because processing times depend on the payment rail and your bank or wallet's own clearing schedule.

Go to withdrawals — Inside your account, open the withdrawal tab and confirm your identity with your account password or OTP.
Select payout destination — Choose the same wallet — Touch 'n Go eWallet, Boost, GrabPay — or bank account that funded your deposit.
Enter the amount — Type the RM amount, check the on-screen summary, then submit the request for processing.
Verification check — If your KYC is complete, the request moves forward immediately; otherwise, complete the document step first.

city345 Banking — Questions Answered

These are the questions we hear most often about depositing, withdrawing and keeping an account in order. If something specific is not covered here, our live chat team can take a look at your account transaction directly.

We list the current minimum on the cashier screen for each payment method. Check your deposit tab after logging in — the figure is shown before you confirm any transfer.

Touch 'n Go eWallet deposits typically clear as soon as the wallet confirms the transfer. Your city345 balance should reflect the amount within moments of the TNG confirmation screen.

We route withdrawals back to the same payment source used for the deposit. This is a security measure that protects your account balance from being redirected to an unverified destination.

A pending status usually means the payment rail has not yet confirmed the transfer. Wait a few minutes, then check your wallet or bank app for confirmation. If it stays pending, contact live chat with your transaction reference.

Yes. Account verification is required before any withdrawal is processed. Submit your MyKad and selfie through the verification tab — once approved, withdrawal requests move forward without further document checks.

FPX is currently supported for deposits. For withdrawals, we route funds back via the wallet or bank method on your verified account. Check the withdrawal tab to see the options active for your account.

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