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The city345 Glossary: Every Key Term, Plain and Simple

From RTP and volatility to Asian handicap and KYC, this glossary gives you straight definitions for the terms you'll come across across slots, live casino, sportsbook and your account — so nothing slows you down when you're ready to explore the lobby.

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city345 The city345 Glossary: Every Key Term, Plain and Simple
city345 How Knowing These Terms Changes the Way You Play

How Knowing These Terms Changes the Way You Play

Knowing what a term actually means changes how you read a game screen or a sportsbook market. When you understand volatility, you pick slot sessions that match your style. When you know what rollover means, you read a promo condition without guessing. We've written every definition here the way we'd explain it at the cashier desk — short, direct, no jargon on

top of jargon. Pair these definitions with your Touch 'n Go eWallet, Boost, or GrabPay account flow and you'll move through the lobby with a clearer head.

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Not Sure About a Term or Feature? Reach Us Here

If a definition here doesn't cover what you saw on your screen — a specific promotion condition, a game mechanic in Takraw Kick Slots or Crescent Moon Slots, or a step in your account verification — our support team can walk you through it directly. Reach us through any of the channels below.

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Open the chat icon in the lobby and type your question. Our team reads every message and responds in English, covering terms, account steps and payment queries.

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Send a detailed question to our support address for anything that needs a written record — account verification documents, promo condition queries or wallet mismatch reports.

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The help centre inside your account covers common steps: how to link your Touch 'n Go eWallet, how to complete KYC, and how to read your transaction history.

Essential Terms: RTP, Volatility and the House Edge

These six terms come up in almost every slot, live table and crash game on the platform. Get these right and the rest of the glossary falls into place naturally.

RTP is the percentage of total wagers a game returns to players over many rounds. A 96% RTP means RM96 returned per RM100 wagered on average, across a very large sample.

House edge is the mathematical advantage the platform holds on each bet. On Classic Blackjack it sits below 1%; on roulette it varies by wheel type — European is lower than American.

Volatility describes how often a slot pays and how large those payouts tend to be. High volatility means fewer wins but bigger amounts; low volatility means smaller, more frequent returns.

A wager requirement tells you how many times you must bet a promo amount before withdrawing. If a condition says 10x on RM50, you need RM500 in total bets first.

A jackpot is a prize-style slot feature — a top prize pool that builds or is fixed depending on the game. Games like Golden Waterfall Slots carry this as a feature within their mechanics.

A live dealer is a real person dealing cards or spinning wheels in a studio, streamed to your screen. Evolution and Pragmatic Play both supply live dealer tables on our platform.

Odds, Payments and Account Terms You Need to Know

These terms appear in the sportsbook, on the cashier page and during account verification. Understanding them cuts out the back-and-forth when you're managing your wallet or reading a football market.

Asian handicap removes the draw outcome by giving one team a goal head start. It splits bets into two lines — quarter-ball and half-ball — and is widely used in English Premier League and Malaysia Super League markets.

Over/under is a bet on whether a combined score or stat will be higher or lower than a set line. In badminton, it often applies to total games played in a match.

Rollover is another word for the wager requirement attached to a promo. Complete the rollover by betting the required total across eligible games before a withdrawal is processed.

An e-wallet is a mobile payment account — Touch 'n Go eWallet, Boost and GrabPay are the three we support. You send funds from your wallet app directly to your city345 account.

KYC stands for Know Your Customer. It is an identity verification step — typically uploading a MyKad or passport — that unlocks higher withdrawal limits and confirms your account ownership.

A rollover-free withdrawal means no bet requirement is attached to a specific deposit or credit. Funds can move to your DuitNow or FPX account as soon as standard account verification is complete.

Applying These Terms Inside the city345 Lobby

Definitions are useful — but knowing how each term applies to an actual screen on city345 is where it clicks. These questions connect the glossary to real account and game actions.

RTP is shown only where the game provider exposes it. On Pragmatic Play and PG Soft titles, you'll find it inside the game's information panel — look for the 'i' icon before you start a session.

High-volatility sessions mean longer stretches between wins. Set a session amount you're comfortable with before you start and treat each spin as its own event rather than chasing a pattern.

Go to your account settings, select verification, and upload a clear photo of your MyKad. The team reviews submissions in order; you'll get a confirmation message once your account is cleared.

Withdrawals are processed back to the wallet or bank account used for the deposit in most cases. If you need to change your withdrawal method, contact support before submitting the request.

The multiplier in a crash game like Lightning Crash Game climbs from 1x upward after each round starts. You cash out before it stops — your payout equals your bet multiplied by the value at exit.

Yes — Asian handicap removes the draw result and splits your stake across two lines, which reduces the margin on flat bets. It is the format most Malaysia Super League and English Premier League markets use on our sportsbook.
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city345 Glossary

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