Log In to city345 and Pick Up Where You Left Off
Your city345 account connects your Touch 'n Go eWallet, Boost, or GrabPay balance directly to the lobby — log in on mobile or desktop and your wallet balance, game history, and active promos are all waiting. Access is available where local law permits.
How We Keep Your Login Secure
Your account credentials and wallet data are handled with standard encryption at the connection layer — the same protection that Malaysian banking apps use when you log in via FPX or DuitNow. We apply it to every login request, whether you are on Wi-Fi or mobile data. Account access is tied to your verified mobile number, and any unusual login triggers an additional verification step before the lobby loads.
All data sent between your browser and our servers during login is encrypted at the connection layer — your credentials and RM balance are not exposed in transit.
We verify your identity at account creation and again when you request a withdrawal — this step protects your RM balance from being accessed by anyone else.
Two-step OTP confirmation means a password alone is not enough to open your account — a real-time code to your phone is required each session you enable it.
Your personal details — name, contact number, wallet reference — are stored and handled according to applicable data protection requirements. We do not share them with third parties.
Fund Your Account with Local Wallets
Once you are logged in, the deposit screen shows your available payment rails front and centre. Touch 'n Go eWallet, Boost, and GrabPay are the three paths most Malaysia accounts use — open the respective app, send to the account number shown on the deposit page, confirm with your PIN, and the RM balance appears in your city345 wallet. DuitNow and FPX online banking via Maybank2u or CIMB Clicks are also on the list for those who prefer bank transfers. No need to re-enter card details on every visit; your preferred method stays saved to the account.
What to Expect When You Access Your Account
Logging in to city345 takes a handful of seconds. Enter your registered mobile number or email, then key in your password — if you have two-step verification on, an OTP arrives on your registered number and you confirm it before the lobby opens. First time here? Creating an account follows the same short form: fill
in your details, verify your number via OTP, and your account is live. Players in Kota Bharu reach the full lobby through any mobile browser without a separate download. If you ever need to reset your password, the link on the login page sends a reset code to your registered contact in moments.
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OTP Verification Every login session can be confirmed with a one-time code sent to your registered mobile number, so only you can access the account.
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Account Wallet View Once inside, your RM balance, recent deposits via Touch 'n Go eWallet or Boost, and withdrawal history are all visible on the account dashboard.
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Password Recovery Forgot your password? The reset path on the login page sends a verification code to your registered number or email — no support call needed.
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Live Chat from Login If you hit an error at the login screen, the live chat icon is available before you even get inside — account help without needing to be logged in.
Account
Logging in to city345 takes a handful of seconds. Enter your registered mobile number or email, then key in your password — if you have two-step verification on, an OTP arrives on your registered number and you confirm it before the lobby opens. First time here? Creating an account follows the same short form: fill in your details, verify your number via OTP, and your account is live. Players in Kota Bharu reach the full lobby through any mobile browser without a separate download. If you ever need to reset your password, the link on the login page sends a reset code to your registered contact in moments.
Open Your AccountYour details are encrypted for secure account access.
Getting Help with Your city345 Login
If something goes wrong at the login screen — wrong OTP, locked account, or a deposit that has not reflected — our support channels are reachable directly from the login page. You do not need to be inside the lobby to start a conversation. Describe the issue, share your registered number, and the team will work through the account check with you.
Live Chat
The live chat button appears on the login page itself. Start a conversation before you are even logged in — useful for OTP issues or account lock situations.
Email Support
For account verification or identity queries that need a paper trail, email support lets you attach screenshots and get a written response to your registered address.
In-Account Help Centre
Once logged in, the Help Centre inside your account covers common login errors, deposit steps for Touch 'n Go eWallet and GrabPay, and withdrawal verification.
Common Questions About Logging In to city345
These are the questions we hear most often around account access, login errors, and getting back in after a password reset. If your question is not here, live chat on the login page can walk you through it in real time.
city345 Login
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.