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Terms Conditions for Your city345 Account

These terms set out what you agree to when you open and use a city345 account — covering deposits, withdrawals, account conduct, and how we handle disputes. Access to our platform depends on local law and is available where local law permits.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPay useGoverns deposits, withdrawals & account conductSubject to local law in supported regions

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, or you need to raise a terms-related concern, reach us through any of the channels below. We handle account queries and policy questions through the same routes — no separate department, no holding queue for legal matters. Players in Kuantan and across Malaysia use the same contact paths.

What These Terms Actually Cover

city345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a city345 account, you confirm you have read and accepted these terms in full. They apply to every action you take on the platform — from your first deposit using Touch 'n Go eWallet or Boost, to any withdrawal you request via GrabPay or

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DuitNow. We may update these terms from time to time; when we do, the revised version takes effect immediately on publication. Continued use of your account after a revision means you accept the updated terms. Each account is personal and non-transferable — you may not share
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login credentials or operate an account on behalf of someone else. If your account shows activity that breaches these terms, we reserve the right to suspend access pending a review. Disputes are handled through our support channel first; unresolved matters follow the process described in the
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contact section below. These terms do not limit any rights you hold under applicable local law in Malaysia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE UPHOLD THIS

Account Security, Data & Your Rights

These terms sit alongside our data and security practices. Knowing how we protect your account — and what you can ask us to change — matters as much as the rules themselves. Here is how we handle four key areas that affect your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Handling

We collect only what is needed to operate your account and process payments. Your deposit method details — including e-wallet tokens — are not stored in plain text.

Cookie & Session Use

We use session cookies to keep you logged in across pages. Closing the browser ends your session. You can manage cookie preferences through your device browser settings.

Requesting Changes

You may request a correction to your registered details or ask us to close your account at any time via live chat or email. We action verified requests without delay.

Common Questions About These Terms

The questions below cover what real account holders ask when they first read through the terms. If yours is not here, live chat is the fastest route to a direct answer.

Yes. Every payment method we support — including Touch 'n Go eWallet, Boost and GrabPay — falls under these terms. The deposit step and any resulting account credit are both governed here.

The updated version takes effect on the date it is published. If you continue using your account after that date, you are accepting the revised terms. We recommend checking this page periodically.

No. Each account is strictly personal. Sharing login credentials or allowing a third party to operate your account breaches these terms and may result in suspension pending a review.

Raise it through live chat or submit a support ticket with your account ID and the transaction reference. We investigate and respond with a findings summary before any final decision.

The effective date appears at the bottom of this page. If you need confirmation of an earlier version for a specific dispute, contact support and we can locate the archived text.

No. Nothing in these terms removes or limits rights you hold under applicable local law in Malaysia. Where local law provides a stronger protection, it takes precedence over our terms.

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