Reference

Legal Terms For Your city345 Account

Our terms cover how you open an account, verify your identity, and use Touch 'n Go eWallet, Boost or GrabPay to fund your wallet. Players in Kuantan and across Malaysia see the same account terms applied each session, available where local law permits.

Account TermsData HandlingPayment RulesAccount Verification

Explore the Lobby Read FAQ

POLICY CONTACT

Reach Us About A Policy Question

Questions about your account terms, a data request or a disputed withdrawal go through the same support channels you already use for deposits. We keep policy queries separate from general help so a verification question doesn't get stuck behind a game question. Reach out through live chat first; it's the quickest path to a person who can pull up your account record and walk through the specific clause you're asking about.

Live Chat Open live chat from your account dashboard to ask about a specific clause in our terms, a data request, or a withdrawal hold tied to verification.

Email Support Send a written request if you want a formal record of a policy question, a data access request, or a change to the details on your account.

Account Verification Desk Contact this channel when a DuitNow or FPX name mismatch has paused your withdrawal and you need the verification step explained for your own case.

DATA & ACCOUNT SAFETY

Data Handling And Account Security On city345

We collect only what's needed to run your account: your registration details, transaction references from Touch 'n Go eWallet, Boost or GrabPay, and basic device details when you log in. Cookies keep your session active on mobile and desktop so you're not asked to re-enter your PIN every few minutes. We keep transaction records for as long as account and payment verification reasonably require, then they move out of active use. If you want a copy of your data, a correction, or an old record closed out, write in through support and we'll walk you through what we can action.

Account Data We Hold We store your registration details, deposit and withdrawal references from Touch 'n Go eWallet, Boost or GrabPay, and basic login activity tied to your account.

Cookies & Session Cookies keep your login active across mobile browser and desktop so switching between a live table and your wallet doesn't log you out mid-session.

Record Retention Transaction and verification records stay on file for as long as a deposit, withdrawal or dispute handling reasonably needs them before they're archived.

Requesting A Change Write to support if you want to see, correct or close out data tied to your account; we'll confirm your identity before making any change.

How Our Policies Apply To You

city345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our account terms, privacy notice and payment rules sit together as one policy set that governs every session on city345. Because access depends on local law, the terms you accept during sign-up explain what's available where local law permits and what we collect during account verification.

1
When you load your account through Touch 'n Go eWallet, Boost or GrabPay, you're agreeing that we can confirm the transfer reference against your account details before any balance appears in your wallet. This matters for withdrawals too: we check the name on your DuitNow or
2
FPX transfer against the name on your registered account, and if the two don't match we'll ask you for a short verification step before releasing a payout. Our terms also cover how long we keep your transaction records, how we handle a disputed round on a
3
live table or a crash-style game like our Lightning Crash Game, and what happens if your account sits inactive for a while. We update the wording from time to time; when we do, the dated version live on this page is the one that governs your
4
account. Nothing here promises a specific payout outcome on a game, and nothing on this page overrides whatever your local law requires. If you're unsure how a clause applies to your situation, reach our support team before you deposit or withdraw again.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Our Legal Terms

A few things players ask us most often about account terms, data and withdrawals — answered the same way our support team would answer them on live chat.

The full terms sit on your account dashboard once you're logged in, and the dated version shown there is the one that applies to your account at that time.

Yes — we match the name on your DuitNow or FPX transfer against your registered account details, and we may ask for a short verification step if the two don't line up.

We keep transaction records only as long as verification or dispute handling reasonably requires, then your active data is archived rather than used for anything new.

Yes, write in through support with the correction you need; we'll confirm your identity first, then update the record on file.

Access depends on local law, so what's available to you is whatever local law permits in your area; the account terms you accept at sign-up set out the specifics.

Reach support through live chat with your account details and the round in question — a disputed Lightning Crash Game round or live table hand is checked against the same terms as any other transaction.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoWave Crash Game Infocity345 Deposits & Withdrawals

Legal Terms For Your city345 Account

Reach Us About A Policy Question

Data Handling And Account Security On city345

Questions About Our Legal Terms

01 Where can I read city345's full account terms?

02 Does city345 check my identity before a withdrawal?

03 What happens to my data if I close my account?

04 Can I ask city345 to correct my account details?

05 Is access to city345 the same in every part of Malaysia?

06 Who do I contact about a disputed round on a live table or crash game?

Legal

Related pages

Related pages